Shipping policy
SHIPPING POLICY
Last updated: September 14, 2026
ORDER PROCESSING
Orders are normally processed within one to three business days, excluding weekends and statutory holidays.
Processing time is the time required to prepare your order. It does not include carrier transit time.
Processing may take longer during product launches, promotions, holidays, severe weather, or other unusually busy periods.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your delivery address.
Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, weather, and other circumstances outside our control may affect delivery.
CANADIAN SHIPPING
Standard or expedited shipping may be available depending on the destination. The available options and prices will appear at checkout.
INTERNATIONAL SHIPPING
We ship only to the international destinations available at checkout.
International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.
LOCAL PICKUP
If local pickup is available for your order, it will appear as an option at checkout. Please do not visit the business address to collect an order unless you have received confirmation that the order is ready for pickup.
ORDER TRACKING
When tracking is available, we will send a shipping confirmation email containing the tracking number.
Please allow 24 to 48 hours for the carrier’s tracking system to update.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
Contact renee@reneebeachcosmetics.com immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.
LOST, DELAYED, OR DAMAGED PACKAGES
If your package is significantly delayed, arrives damaged, or appears lost, email renee@reneebeachcosmetics.com.
Include your order number, tracking information, and clear photographs when reporting damage.
We will help investigate the issue with the carrier. Any replacement, refund, or other resolution will depend on the circumstances, carrier investigation, available inventory, and applicable law.