Refund policy

REFUND POLICY

Last updated: September 14, 2026

RETURN REQUESTS

You may request a return within seven days after receiving your order.

Before returning anything, email renee@reneebeachcosmetics.com with your order number and the reason for your request. Items sent back without prior authorization will not be accepted.

COSMETICS AND PERSONAL-CARE PRODUCTS

For hygiene and safety reasons, we cannot accept returns of cosmetics that have been opened, used, tested, altered, damaged after delivery, or removed from their original sealed packaging.

An unopened product in its original sealed packaging may be eligible for return when:

• The request is submitted within seven days of delivery
• The product is unused and in its original condition
• The original packaging is complete
• You provide a receipt or other proof of purchase

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us promptly at renee@reneebeachcosmetics.com. Include your order number and clear photographs showing the product, packaging, and shipping container.

We will review the information and provide a replacement, refund, or another appropriate solution when the claim is approved.

RETURN SHIPPING

If your return is approved, we will provide the return address and instructions.

Do not mail a product back until you receive authorization. Responsibility for return-shipping costs will be confirmed when the return is approved. Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

SALE ITEMS AND GIFT CARDS

Sale items and gift cards are final sale unless applicable law requires otherwise.

EXCHANGES

We do not guarantee direct exchanges. If you want a different product, contact us first. We may ask you to complete an approved return and place a separate order.

REFUNDS

We will notify you after we receive and inspect an approved return.

If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, email renee@reneebeachcosmetics.com.

CONSUMER RIGHTS

This policy does not limit any rights or remedies available to you under applicable consumer-protection law.